Consumer Resources

Returns & Replacements: Please contact the retailer you purchased the product from for their return policy.

Other Physical Product Returns: If you are not completely satisfied with the product you ordered, for any reason, simply return it within 90 days of the order date, and we will promptly replace it or refund the merchandise. Instructions are on your packing slip. Shipping and handling fees are not refundable. Exceptions: No returns or exchanges will be accepted without a packing slip. No returns will be accepted on merchandise if opened, unless defective. Please include your daytime phone number.

Digital Downloads:
Due to the nature of the product, digital downloads are nonreturnable. However, we are committed to customer satisfaction. If you have an issue with a digital download purchase, contact us by email highbridge@highbridgeaudio.com or call 1-800-755-8532.
Viewing Orders: Log in and connect via the link in the upper right corner of the website to "My Account" to see your order history. If you have ordered downloadable product, you can access download links from your order history.
Updating Account Information: Log in and connect via the link in the upper right corner of the website to "My Account" to update your account information.

If you have questions not answered by the above information, email highbridge@highbridgeaudio.com or call 1-800-755-8532.